Purdy’s Pet Sitting – Privacy Policy

 
 

Last updated: 20/11/2025

Purdy’s Pet Sitting (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information from you:

  • Personal details: Name, address, phone number, email address.

  • Pet information: Pet’s name, breed, health conditions, dietary needs, behaviour notes, and veterinary contact details.

  • Payment details: We do not store card information directly; all payments are processed securely via [your chosen payment provider].

  • Home access information: If you provide keys, security codes, or entry instructions for pet sitting services.

  • Communications: Emails, texts, or messages you send to us.

2. How We Use Your Information

We use your information to:

  • Provide pet sitting, dog walking, and related services.

  • Contact you regarding bookings, updates, and emergencies.

  • Maintain accurate records of pets under our care.

  • Process payments and send invoices.

  • Comply with legal, insurance, and licensing obligations.

  • Improve our services and customer experience.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: To deliver the services you have requested.

  • Legal obligation: To meet regulatory or insurance requirements.

  • Legitimate interests: For running our business, including record-keeping and customer support.

  • Consent: For sending optional marketing communications (you can withdraw at any time).

4. Sharing Your Information

We will never sell your information. We may share your data only with:

  • Veterinarians or emergency services, if required for your pet’s wellbeing.

  • Insurance providers (if necessary for claims).

  • IT or payment providers who support our systems (all comply with GDPR).

  • Regulators or authorities where legally required.

5. Data Storage & Security

  • Your information is stored securely on password-protected systems.

  • Any paper records (e.g., signed forms) are kept in locked storage.

  • Keys and entry codes are stored securely and are never labelled with your personal details.

  • We retain records for as long as necessary to provide services and comply with legal requirements, after which they are securely destroyed.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (where legally permissible).

  • Restrict or object to processing in certain circumstances.

  • Data portability (request a copy of your data in a transferable format).

  • Withdraw consent for marketing at any time.

To exercise these rights, please contact us using the details below.

7. Cookies (if you have a website)

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies if preferred.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Purdy’s Pet Sitting
Email: purdyspetsitting@gmail.com
Phone: 07584 130180
Address: 56a Newmarket Road, Brighton, East Sussex BN2 3QF

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.